Etery
Automating e-commerce operations for a brand processing thousands of orders monthly.
Team
40 people
//The Challenge
Etery was processing over 3,000 orders per month with a largely manual fulfilment operation. Inventory updates lagged by hours, customer notifications were inconsistent, and the support team was overwhelmed with order status requests that should never have reached a human.
//What We Built
We automated the entire order-to-fulfilment pipeline — real-time inventory sync, automated customer notifications at every stage, and an AI-powered support layer that resolves order status queries instantly without human involvement. The support team now handles only genuinely complex cases.
//The Outcome
Support ticket volume dropped by 60% in the first month. Inventory accuracy reached 99.8% and customer satisfaction scores improved significantly as notification consistency transformed the post-purchase experience.
// The Metrix