Stratic
Northbeam
Guiding an e-commerce brand through its first AI rollout across support and operations.
Team
40 people
[01] The Challenge
Northbeam knew AI could ease the pressure on a support team handling 3,000 orders a month, but every vendor pitched a different tool. Leadership had no way to compare options, no view of their data quality, and no plan for how the team would adopt anything new.
[02] Our Approach
We ran a four-week readiness audit, ranked twelve possible use cases by impact and risk, and selected two pilots: AI-assisted order support and demand forecasting. We shortlisted vendors, set success metrics and coached the team through a controlled launch before scaling.
[03] The Outcome
Support ticket volume dropped by 60% in the first month. Forecast accuracy reached 99.8% on core products, and leadership now reviews every new AI proposal against the same clear, consistent and transparent scoring framework.
[04] The Metrix
